Boys and Girls Clubs of Greater St. Louis
  • 15-Jan-2019 to 19-Dec-2019 (CST)
  • Customer Service
  • St Louis, MO, USA
  • Full Time

Boys & Girls Clubs of Greater St. Louis (BGCSTL) invites applications for the position of Full Time Membership Data Specialist. The Membership Data Specialist is the administrative support system for the site coordinators and is responsible for the smooth daily operation of the office and membership functions. 

Qualifications

  • Data entry and database management experience required. 
  • Associates degree from accredited college or university, BA/BS preferred, high school degree required.
  • A minimum of 1-3 years related clerical, secretarial, or administrative support.
  • A minimum of two years experience with membership data management systems; experience with KidTrax is a plus
  • A minimum of two years experience with measurement and outcomes / grants reporting.
  • Work experience in a Boys & Girls Club or similar not for profit organization preferred
  • Must be customer service driven. Possess excellent office, phone, and email etiquette.
  • Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
  • Ability to deal responsibly with confidential information.
  • Manages multiple priorities while working simultaneously on numerous projects
  • Intermediate Microsoft office skills, including Word, Excel and PowerPoint.
  • Enthusiasm and patience for working with youth and their families.
  • The candidate must be friendly, self-motivated, efficient, and professional.
  • A high degree of independence, flexibility, self-motivation, and creativity.
  • Great attention to detail and superior organizational skills.

Responsibilities

  • Completes intake process for members, including entering data into the membership management database, securing a photo, and collecting and receipting membership and program fees.
  • Maintenance and filing of membership applications and supporting program data including each members' program participation and outcomes data.
  • Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; completing check requests and purchase orders for approval for Site Coordinator; verifies receipt of supplies
  • Follows and communicates established organizational policies and procedures.
  • Maintains master schedule of Club activities and events, collecting and disseminating information to Club staff, volunteers, members and families as instructed.
  • Arranges site transportation for field trips and other outings
  • Uses Excel including creating basic formulas, organizing a workbook, how to copy and paste data, and improve the spreadsheets design by formatting the labels and data and can print easy-to-read reports.
  • Keeps accurate member files that meet Missouri child care licensing standards
  • Ensures each and every Club member has been appropriately scanned into the Club upon arrival and scanned out upon exit. May hand-tally attendance in emergencies. May assist in scanning members into programs throughout the day.
  • Provides callers with information such as Club address, directions to the Club location, Club fax numbers, BGCSTL website, and information about the programs and services offered by BGCSTL.
  • Received, sorts and forwards incoming mail.
  • Greets members, parents, and guests, in a professional, friendly, and hospitable manner.
  • Performs a variety of clerical duties.
  • Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
  • May assist in the ordering, receiving, stocking and distribution of office supplies.
  • Contributes to team effort by accomplishing related results as needed.
  • Professionally administers all incoming calls. Answers telephones and directs the caller to the appropriate associate. Transfers callers to staff members' voice mailbox when they are unavailable. Ensures phone calls are redirected accordingly. Takes and retrieves messages for various personnel.

Please no phone calls.

Job Type: Full-Time

Salary: $13.00 to 15.00

Required education:

  • Associate

Required experience:

  • Receptionist: 2 years
  • Database Management: 2 years
  • Customer Service: 2 years
  • Excel: 2 years
Boys and Girls Clubs of Greater St. Louis
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