Boys and Girls Clubs of Greater St. Louis

Community Resource Specialist Jobs at Boys and Girls Clubs of Greater St. Louis

Sample Community Resource Specialist Job Description

Community Resource Specialist

Community Resource Specialist (CRS)
Job Summary
The Community Resource Specialist will be responsible for providing advocacy services and
resources to victims of crime and victimized communities in the St. Louis metropolitan area. It is
pertinent that candidates have a deep understanding of the challenges faced by those living in
poverty, extensive knowledge of community resources and partnership building, as well as
strong organizational skills. This position will work closely with NHN Director and play an
integral role in the development of the Neighborhood Healing Network (NHN), by utilizing a
trauma-informed framework to increase awareness and access to crime victim services for adults
and strengthen referral processes between local and state agencies. An ideal candidate is
energetic, adaptable, solution-oriented, and motivated to build sustainable processes.
Key Responsibilities:
Project Management:
Assists in the implementation of a Trauma Resource Network (Neighborhood Healing
Network) within existing community-based organizations that are both hospitable and
responsive to the needs of victimized communities
Adheres to contractual mandates, standards, and procedures set by Area Resources
for Community and Human Services (ARCHS) and the Missouri Department of
Social Services (DSS)
Upholds grant requirements and statutory authority for Victims of Crime Act
(VOCA)
Produces reports and invoices consistent with funder requirements
Updates and maintains a database of all program activities and outputs
Ensures seamless referrals to state agencies, and community resources (i.e.
counseling, law enforcement, legal services, housing, and social services)
Fosters collaboration among local and state agencies
Case Management:
Provides individualized support to participants impacted by crime in their families,
and neighborhoods with mental health/trauma support services
Facilitates a standardized intake process, utilizing a trauma-informed approach
Adheres to policies and procedures for determining program eligibility
Develops and monitors a tailored action plan for participants that have experienced
trauma, which may include grief support assistance, crisis intervention, referrals for
long-term counseling issues and other basic needs
Assists participants with the completion of forms (i.e. Application for services,
Protection orders, etc.) and facilitate relationship with referral agencies
Maintains consistent communication with participants to mitigate any issues or
concerns with referrals
Community Engagement:
Provides advocacy and organizes educational programming to community members
and partnering agencies about abuse, victim rights, laws, violence, and available
resources for mental health/trauma services
Increases both community awareness and access to crime victim support services
Fosters collaboration among crime victim support service agencies
Interfaces with current/potential supporters to recruit volunteers
Reduces the stigma of receiving mental health/trauma support services
Community Resource Specialist (CRS) Job Description
Identifies and sustains regular contact with community service providers to inform
participants of benefits, programs, and services
Engages the local community to identify specific needs and to enhance working
relationships with residents, businesses, and faith-based/community groups
Coordinates with ARCHS to promote uniform marketing/advertisement strategies
across Hubs
o Utilizes ARCHS' created templates for marketing materials (e.g.
advertisements, fliers, brochures, social media graphics/posts)
Data Management:
Performs administrative duties to track and document crime victims' progress and
referrals to outside agencies
Collects and maintains community resource information to share with participants,
staff members, and other agencies
Maintains accurate case records and grant reports for each victim according to
specified standards/guidelines as instructed by ARCHS
Records data documenting participants needs concerning the violence committed,
services provided
Administers satisfaction surveys to assess the effectiveness of service delivery to
referral agencies
Other Assigned Duties:
Attend and complete all required training programs
Participate in ongoing staff/ARCHS meetings, conference calls, webinars, and other
professional development opportunities
Facilitate brief presentations on crime victims' compensation and crime victims' rights
Qualifications:
Possess a Bachelor's degree from an accredited college in social work, psychology,
sociology, criminal justice or a related field
Two years of related experience working with crime victims/domestic violence in a social
service setting (Preferred) or equivalent experience
Key Competencies:
Ability to interact respectfully with diverse cultural/socioeconomic populations
Ability to work as a member of a collaborative team
Assessment and problem-solving skills
Demonstrated organizational and time management skills
Excellent presentation skills
Experience with crime victim services
Goal-oriented and accountable in a face-paced environment
Knowledge of local mental health/trauma resources for underserved populations
Strong interpersonal and customer service skills
Strong oral and written communication skills
Working knowledge of Microsoft Office and database software

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